Customer service level 2 is a dynamic and innovative online course which enables the trainees to attain the skills of a customer service agent of level 2. The e-learning we offer is interactive and fun to learn.
Why choose RSM Training Courses?
RSM E-Learning training material is carefully designed by the industry specialist and covers the needs of a learning in prolific manner. We make use of tools like media and content-rich activities that motivate and engage. What makes us different is that our e-learning uses:
- Interactive exercises/gaming
- Media-rich content
- Interactive 3D scenarios
- Content provided by market leading experts
- Relevant photography and illustrations
- Multi-generational content and style
- And much more
The course content has been written by leading experts in the field of customer service and learners will cover the following topics:
- Customer service principles
- Customers’ needs and expectations
- Behaviour and interpersonal skills
- Responding to problems or complaints