Customer Service Level 2


Customer Service is a fast growing career in the modern era which pays handsomely in the terms of incentives particularly. Start your career as a customer service representative after successfully accomplishing Customer Service Level 2 course offered by RSM Training Services.



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Customer service level 2 is a dynamic and innovative online course which enables the trainees to attain the skills of a customer service agent of level 2. The e-learning we offer is interactive and fun to learn.

Why choose RSM Training Courses?

RSM E-Learning training material is carefully designed by the industry specialist and covers the needs of a learning in prolific manner. We make use of tools like media and content-rich activities that motivate and engage. What makes us different is that our e-learning uses:

  • Interactive exercises/gaming
  • Media-rich content
  • Interactive 3D scenarios
  • Content provided by market leading experts
  • Relevant photography and illustrations
  • Multi-generational content and style
  • And much more

Course Modules

The course content has been written by leading experts in the field of customer service and learners will cover the following topics:

  • Customer service principles
  • Customers’ needs and expectations
  • Behaviour and interpersonal skills
  • Responding to problems or complaints
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